Help Desk

To download our app, just scan the QR code located on the scooter, and you will automatically be directed to the download page of your smartphone. You can also download Fly on the Google Play or App Stores on your smartphone.

Open the App – Go to the Map – Look for Closest Scooter and Click on It. It will Show the Coordinates.

To unlock our scooters, just open the App and Touch the “Start Ride” button on the screen. Next, either scan the QR code by using your Smart phone’s camera, or you may type in the code, which is located under the QR code.

Fly scooters can be ridden anywhere that a bicycle can lawfully be ridden. In most communities, that includes bike lanes, bike paths, and on city streets. Please do not ride on city sidewalks, and respect all local traffic laws.

When your ride is complete, please park your Fly Scooter where it will be safe and away from peoples right of way. As a courtesy and safety measure do not park on private property, do not block sidewalks, do not park in pedestrian and service ramps, do not block bus stops,or obstruct building entrances.

After you have found a safe and appropriate public place to park your Fly Scooter, open the Fly App and click on “End Ride.” Once the ride is completed, the App will give you a summary of your trip, and the charges and you will be able to view all the information in ride history on the app.